Practice Manager & Reception
The reception staff work from 9 to 5.45 pm Monday to Friday. Their job is pressurised as they field phone calls on the two incoming lines with requests for appointments, results, prescriptions and general advice while dealing with patients/clients at the desk, managing the waiting room and liaising with other members of the Clinic team. They aim to carry out these tasks with courtesy and efficiency. Your patience is appreciated if there are delays. All receptionists are part-time. Identifying the receptionist that you are dealing with is useful when following up an issue.